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Posted on 03/19/2017

Logistics & Fulfillment Manager

Mattress Firm - Houston, TX

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Job Description

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Logistics & Fulfillment Manager


















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This position is responsible for the fulfillment and logistical processes related to the DreamBed brand both in the online and offline purchase channels to the end use customer.


Key Responsibilities:

Strategically plan and manage inventory, inbound/outbound logistics, warehousing, transportation, and customer service

Communicate and negotiate with vendors, carriers, and warehouses on shipping costs

Optimize ordering and process flow

Collaborate with Sales, Operations, and Merchandising to ensure efficient roll outs

Manage product life cycle to identify rate of sale and the effect on stock levels

Manage nationwide fulfillment to meet customer deadlines and service levels

Train warehouses on incoming product and processes

Coordinate end user delivery notification process with adjacent internal teams

Maintain metrics and analyze data to improve strategy and decision making

Collaborate with ITS teams to develop and refine connectivity between logistics systems and internal tech stack to optimize for end user experience

Provide ongoing reporting surrounding order fulfillment metrics for both in store and online channels including but not limited to on time order completion, warehouse delivery completion, and 3PL deliveries

Manage 3PL ongoing relationships as well as onboarding for new 3PL partners

Coordinate with eCommerce team on fulfillment process flow for 3rd party marketplace programs


Knowledge Requirements:

· Strong, professional written and verbal communication skills

· Thorough knowledge of eCommerce process flow

· Strong knowledge of Microsoft Dynamics executional systems

· Knowledge of basic end to end fulfillment process flow


Professional Experience

· 3 years experience online and offline fulfillment channels in the B2C space

· 2 years management of 3rd party logistics suppliers

· 3 years knowledge and management of end use delivery notification tools and platforms



· Bachelor of Arts in Business Administration or commensurate work experience

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